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in the email or phone we just sent to:
In order to make sure we connect to the right smart meter and that you’re authorised to access the data, we’ll need the following information...
Verify address with a debit or credit card registered to your address
(you won't be charged and your data gets deleted after sign up)
Confirmation of your electricity meter number (MPAN)
Step 1 of 4
Hugo can collect up to 13 months of data from your smart meter. We don’t want to collect data from before you lived in the property.
Step 2 of 4
Hugo has found your 13-digit MPAN based
on your address.
Step 3 of 4
Hugo Energy requests your consent to access, store and process your energy consumption, generation and tariff information.
If you agree, the following information will be required from your smart meter on a daily or more frequent basis:
Energy consumption & generation information for both gas and electricity (where available)
Energy tariff information containing information of the price you are charged for energy consumed
Information identifying the energy meter (number, location, type)
Step 4 of 4
For Hugo to confirm you live at the property, please enter a card registered at your address.
You will not be charged and this data will be deleted once your address is verified.
Your MPAN is on your bill. If you are looking on a bill, it's the 13 digit number in the box marked as 'Supply Number' on the second page, to the right hand side.It is the bottom row of numbers
They're often printed at the bottom of first page of your bill or on the reverse of the first page
It seems your Smart Meter for your MPAN/MPRN is currently not on the network. When it becomes available we will get in touch