HUGO has partnered with Fuel Bank Foundation https://www.fuelbankfoundation.org/
Fuelbank are committed to helping homes in the fuel crisis. They provide people with financial support and practical advice needed to get back on their feet. Your donations will make a real difference to people's lives and so at HUGO we salute you. Each donation you make we will top up with the 20% fee you paid us from your Winter Cashback earnings, meaning Fuelbank get 100% of the Winter Cashback funds.
So PRO-RATA means the amount you should have spent against your BUDGET for the month on the given date. So if for May 2022 I have a budget of £31 for electricity for the month by 15th May I should have spend £15 on a PRO-RATA basis. The white PRO-RATA line shows where you should be on the 15th May. So on 15th May if you have spend £13 the app will show you under the PRO-RATA budget and the bar colour will be green. If you're at £17 on 15th May you are over the PRO-RATA target and the bar colour is warning red. The PROJECTION button is basically what you will spend if you carry on at the same rate for the month. So again if you spent £17 by the 15th May your PROJECTION will be £35.12 against a target of £31. So the projection is designed to keep you on spending track.
Yes if you go to the BUDGET section you will see a button that says EDIT TARIFF. Press this button and choose "Input my tariff". From here you can choose Single Rate or Day Night Rate tariff.
By selecting the Day/Night tariff you can see a box that says "Time Range"
Press this and you can adjust the Night time range to any period you wish. So 1230am to 430am or whatever matches your tariff at home.
Update the standing charges and Day/Night tariffs and now HUGO can predict your costs accurately.
Yes - If you go to the USAGE page you will see a toggle bar called "Multi-select". Click this toggle and the Chart will flip horizontal ! It gets even better, now you can select periods on the chart to see what the costs of that selected period are ! If you have an electric car and want to see what a single charge has cost you, then you will love this.
Yes many HUGO users don't have gas and some don't have their electricity smart metered. So rather than see redundant functions for Gas/Elec you can turn off the fuel you don't have completely.
Go to PROFILE ICON (top right corner) > MANAGE METER > ADDRESS
Then just toggle off the fuel that you don't use and by magic it was like it never existed !
Since we need to access your smart meter data (which is private to you and your household) we need to verify that you are linked to the address. The only automated and reliable way to do this is by verifying that you have a debit/credit card that is registered at your address. When you enter your debit/credit card details they immediately get encrypted and sent to STRIPE https://stripe.com/docs/security/stripe
STRIPE are one of the world's leading payment processors. STRIPE will only use the data to verify your card and address are linked. Once this is confirmed we can verify that the correct person is trying to access their own smart meter data. Your card details remain encrypted and secure at all times. HUGO cannot and will NOT use this process to levy any charges ever.
Whilst our credit card sign up process is secure and encrypted we understand some people prefer not to sign up this way. We also can't sign up some customers using their card details if their MPAN and address don't match the network's database.
As an alternative you can sign up using your In Home Display's (IHD/GUID) unique bar code - it can be tricky so we've created an explainer video you can watch on the MEET HUGO web page.
This can happen especially with older meters. However, our team is good at recovering missing data. So if you find a gap let us know and we will send out a recovery mission to cyber space.
Yes, because we are constantly benchmarking your Gas and Electricity costs against the market average tariff. However, to get the most billing and budget accuracy we recommend that you input your actual Electricity and Gas unit rate and standing charge by going to:
BUDGET>EDIT TARIFF>INPUT MY TARIFF
Here you can also input your Electricity and/or Gas Tariff End dates - So HUGO will alert you when your tariff is coming to end.
Hi, my name is Ben Dhesi, I'm one of the Founders of HUGO. I started life as a solicitor and then decided I wanted to be an entrepreneur - which lets face it, is far more exciting. So I started an energy consultancy in 2009 which got the best energy deals for businesses. The industry back then , and sadly still, has plenty of cowboys looking to do deals for themselves rather than provide a great service for the client. This was short sighted and I created a business based on the principles of providing a professional service, best advice and getting the best deal for the client - even if it meant less commission for me. This model I think was hugely successful for me and led to numerous awards including Energy Buyer of the Year at the Energy Awards in 2015 and 2017 and Energy Technology Innovation of the Year 2016. These principles were recognised when I sold Pulse Business Energy Ltd https://pulsebusinessenergy.co.uk in 2018.
Upon selling Pulse I embarked on a new journey - HUGO. The aim was to use smart meter technology to actually provide the client with a useful product in the form of an APP - through which they could engage and manage their household energy usage. So one aspect of the service I researched was AUTO SWITCHING. Without boring you I quickly realised the only parties AUTO SWITCHING benefited was the incoming supplier and the Auto Switcher. Say you have 100 suppliers, Auto Switchers can only go to maybe 5 or less because most suppliers reject them. Secondly those suppliers are the ones prepared to pay big commissions to the the Auto Switcher and finally those suppliers are probably not offering great deals but are simply the best of a small pack of suppliers desperate to grab some quick new business.
So when setting up HUGO it was an easy decision to REJECT auto switching because:
THE CUSTOMER OUTCOME IS POOR!
So the HUGO ENERGY APP will never auto switch you. Yes you can switch via HUGO (when wholesale prices come back down) but you can see all the tariffs available in the market via HUGO and we don't pressure you to switch, we just want to give you all the right info so YOU can make the best possible decision and have the easiest switching experience possible. If we can do that, we think success will follow in the long term.
Yes absolutely. You can share the APP using the share icon that appears on every page of the APP.
You can also share your household meter details with members of your household. You can do this via the Family Members section go to:
My Settings>Manage Meter>Select Address>Family Members
From here you can share your household HUGO via Email or via Mobile - by sending them a unique Family Code. Get everyone in the home involved !
A big portion of SMETS 1 meters have been adopted by the network so yes it does - when you sign up to the APP we will tell you if the SMETS 1 meter works with the APP. But another easy way to check if your SMETS 1 meter is compatible is by entering your MPAN or MPRN into this Citizens Advice Bureau Smart meter checker database: